Простые звонки for Google Chrome

Простые звонки: CRM Integration and Call Service

Простые звонки is a program that integrates your CRM system with your call service, allowing you to create a call center within your Bitrix24 platform. Compatible with over 25 office phone systems, cloud-based phone systems, and even regular Android phones, Простые звонки offers a cost-effective solution for enhancing your customer service.

With Простые звонки, you can provide first-class customer service by seamlessly connecting your phone system with your Bitrix24 client database. When a call comes in, the program displays the customer's information on your computer screen, even before you answer the call. This allows you to quickly identify the caller and provide personalized assistance.

One of the standout features of Простые звонки is the ability to dial phone numbers directly from Bitrix24. You no longer need to manually enter phone numbers on your phone; simply click on the number in Bitrix24, and Простые звонки will automatically dial it for you.

Furthermore, Простые звонки keeps a log of all phone conversations on the customer's profile in Bitrix24, allowing you to easily review past calls and even listen to call recordings (available for supported phone systems). This feature provides valuable insights into your customer interactions and helps improve your customer service.

Additionally, Простые звонки automatically connects callers to the responsible manager, eliminating the need for cumbersome voice menus and transfers between employees. This ensures a seamless and efficient customer experience.

Whether you have a traditional office phone system or use an Android smartphone, Простые звонки offers integration options for a wide range of phone systems, including popular models like Asterisk, FreePBX, Panasonic, LG-Ericsson, and Avaya IP Office.

If your phone system is not listed, Простые звонки encourages you to check their website for updates on supported systems or contact their support team for assistance.